Repair shop guide: logs, work orders and warranty cards

Good repair work is only half of the job. The other half is paperwork you can find again: what the customer brought in, what you did, which parts went in, and what you promised afterwards. These guides cover the shop side of TV repair.

They are practical notes, not legal advice. Rules for repairs, consumer rights and tax documents differ from country to country, so always check local law before you settle on the wording of your own documents.

• Repair log and customer documents: work order, certificate, warranty card
  Why keep a repair log and which documents to give the customer.
• What to put on a repair warranty card
  Practical list of what a TV repair warranty card should contain: parties, device, work, parts, period, exclusions and signatures.

Where to start

Begin with the repair log and customer documents, which explains what to record for every job and how the work order, work certificate and warranty card relate to each other. Then read what to put on a repair warranty card for the content of the card itself. If you also troubleshoot power faults, the Boards and faults guide is the natural next step, and the features page shows how the log and PDF documents work in FW Tool.